Arrived damaged or not working?
Report DOA or transit damage to Blueberry within 48 hours with photos. Keep the original packaging. We arrange a replacement or refund at no extra cost under our return and refund policy.
Contact Blueberry →Here to help
Warranty & support
Get help with an early product issue or connect with your manufacturer for warranty service.
Early delivery issueReport within 48 hours
For products arriving DOA or transit-damaged.
Warranty claimsOfficial brand support
Repairs are handled by authorized service centres.
Keep these readyInvoice & serial number
Retain packaging for the first 7 days.
Get help from the right team
Need a warranty repair?
Standard warranty claims and repairs go directly to the manufacturer’s authorized service centres. After 7 days, Blueberry does not repair or replace items.
Find your manufacturer →Choose your brand
Open the manufacturer’s official India support portal for warranty checks, service requests and authorized service-centre information.
HP Official support ↗ (opens in a new tab)
Lenovo Official support ↗ (opens in a new tab)
Dell Official support ↗ (opens in a new tab)
ASUS Official support ↗ (opens in a new tab)
Acer Official support ↗ (opens in a new tab)
LG Official support ↗ (opens in a new tab)
Samsung Official support ↗ (opens in a new tab)
Brand not listed? Ask our team for help.
Before you contact the manufacturer
- Check when the issue started
If your product arrived DOA or transit-damaged, report it to Blueberry within 48 hours. After the 7-day window, use brand warranty support.
- Gather your documents
Keep your original Blueberry GST invoice and product serial number ready. Do not remove serial-number stickers.
- Open the official support portal
Choose your brand above and register a service request, or use the customer-care number published by the manufacturer.
- Follow the manufacturer’s next steps
The brand will guide you through its warranty process and authorized service options.
Manufacturer coverage guide
Products sold by Blueberry are genuine and come with manufacturer warranty. The guide below describes typical coverage; check the specific product and manufacturer’s terms for your warranty period and service entitlement.
| Product | Typical period | Coverage & service |
|---|---|---|
| Consumer laptops | 1 year | Parts & labour · Carry-in |
| Business laptops | 3 years | Parts & labour · Onsite available |
| Desktops & workstations | 1–3 years | Parts & labour · Onsite available |
| Servers | 3 years | Parts & labour · Onsite included |
| Monitors | 1–3 years | Panel & backlight · Carry-in |
| Keyboards & mice | 1 year | Manufacturing defects · Replacement |
| Networking equipment | 1–2 years | Parts & labour · Carry-in |
| HDDs & SSDs | 3–5 years | Manufacturing defects · Replacement |
Generally covered by brands
- Material and workmanship defects under normal use
- Internal hardware failures
- Display defects, including dead pixels and backlight issues
- Motherboard and component failures
Standard exclusions
- Drops, cracks, spills and other physical damage
- Power surges or improper use
- Unauthorized repairs or modifications
- Software, viruses or operating-system issues
- Consumables, including batteries after 6 months
Warranty questions
Does Blueberry carry out warranty repairs?
Standard warranty claims and repairs are handled directly by the manufacturer’s authorized service centres. Blueberry assists with early DOA replacements under the 7-day policy; report DOA or transit damage within 48 hours.
What should I keep after delivery?
Keep your GST invoice safe, retain original packaging for 7 days, and leave serial-number stickers intact.
Is every model covered for the same period?
No. The table is a general guide. The manufacturer’s terms and your specific product’s warranty determine the coverage period, eligibility and service type.